Aggressive behaviour- The belief is that your personal rights are more important than those of others.
A tendency for I win/you lose solutions/situations
A tendency to-
· manipulate
· steam roller
· coerce
Passive Behaviour- The belief is that your personal rights are less important than those of others.
A tendency for you win/I lose solutions/situations.
A tendency not to influence but to:
· go along with things/people
· not object openly
· say, “I knew that would happen”.
Assertive Behaviour- The belief is that your personal rights are as important as those of others.
a tendency for win/win solutions/situations
a tendency to influence by:
· seeing from the other person's viewpoint
· looking for benefits for all
· trying to overcome problems.
Assertiveness techniques-
Broken Record- A Request is repeated over and over again until desired response is obtained, or a workable compromise is reached.
Fogging- Training yourself to stay calm in the face of criticism and rob the critics works of their destructive power.
Negative Assertion- Agreeing with parts of criticism that are valid but without getting your self down because of it.
Negotiation tips-
· Plan carefully for negotiations
· Prepare targets and fall-back positions
· Be prepared to compromise
· Know when to make concessions
· Be aware of the other party and their body language
· Know when to put your cards on the table
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